Privacy Policy

At Choose Travel ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, security, and disclosure of your information when you visit our website (www.choose.travel) or book our travel services.

1. Information We Collect

We collect information that you voluntarily provide to us when inquiring about or booking a tour package, subscribing to our newsletter, or contacting customer support. This includes:

• Personal Identification Data: Full name, age, gender, date of birth, and nationality.
• Contact Information: Email address, phone number, WhatsApp number, and postal address.
• Travel Preferences & Requirements: Destination choices, travel dates, hotel room preferences, dietary restrictions, and special medical or mobility needs.
• Payment Information: Billing address and transaction reference IDs. (Note: Credit card numbers and bank credentials are processed securely by our RBI-compliant payment gateway partners and are never stored on our servers).
• Technical & Usage Data: IP address, browser type, device information, and pages visited on our website (collected via standard cookies and analytics tools).

2. How We Use Your Information

We use the collected information for the following specific purposes:

• To process, confirm, and manage your tour package bookings, hotel reservations, flight itineraries, and transportation arrangements.
• To communicate with you regarding booking updates, payment invoices, travel vouchers, and itinerary modifications.
• To provide 24/7 customer support and emergency assistance during your trip.
• To send you relevant travel guides, promotional offers, and newsletters (only if you have opted in; you can unsubscribe at any time).
• To comply with legal obligations, regulatory requirements, and government reporting standards in India.

3. Information Sharing & Disclosure

In order to fulfill your travel itinerary, we must share relevant portions of your data with verified third-party service providers. We only share what is strictly necessary:

• Service Partners: Hotels, resorts, airlines, railway operators, houseboat operators, private car providers, and local tour guides who deliver the services included in your package.
• Payment Processors: Secure payment gateways (such as Razorpay, PhonePe, or ICICI Bank) to facilitate online transactions.
• Legal & Government Authorities: When required by Indian law, court orders, or government regulations (such as hotel guest registration laws or airport security protocols).

4. Data Security & Retention

We implement robust administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, alteration, or destruction. All data transmitted between your browser and our website is encrypted using 256-bit Secure Socket Layer (SSL) technology.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian tax and financial accounting laws (typically up to 7 years for transaction records).

5. Your Privacy Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal data.
• Deletion: Request the deletion of your personal data from our active marketing systems.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "Unsubscribe" link in our emails or replying "STOP" on WhatsApp.

6. Contact Us Regarding Privacy